Privacy policy

Mac Store UK (referred to as "we", "us", or "our") is the data controller responsible for your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services (the "Services").

If you have any questions or concerns, please contact us at info@macstoreuk.com before using our Services.

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information depending on how you interact with the Services:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including payment card details, financial account information, transaction details, form of payment, and payment confirmation. Please note that full card details are handled directly by our payment processors and are not stored by us.
• Account information including your username, password, security questions, preferences, and settings.
• Transaction information including the items you view, add to your cart or wishlist, or purchase, return, exchange, or cancel, and your past transaction history.
• Communications with us including any information you include when contacting our customer support team.
• Device and technical information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including how and when you interact with or navigate our Services, pages visited, and referring URLs.
• Cookie and tracking data — our website uses cookies and similar tracking technologies. Please refer to our Cookie Policy for full details on what we collect and how to manage your preferences.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are required to have a lawful basis for processing your personal data. We rely on the following lawful bases:

• Performance of a contract to process your orders, arrange delivery, handle returns, and manage your account.
• Legal obligation to comply with our legal and regulatory duties, including tax, fraud prevention, and accounting obligations.
• Legitimate interests to improve our Services, prevent fraud, ensure the security of our website, and conduct internal analytics. We ensure these interests are balanced against your rights.
• Consent for direct marketing communications and non-essential cookies, where we will ask for your explicit agreement. You may withdraw consent at any time (see Section 4).

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

We use your personal information to:

• Process and fulfil your orders, including payment processing and delivery
• Manage your account and provide customer support
• Send order confirmations, shipping updates, and service-related communications
• Comply with our legal and financial obligations
• Detect, prevent, and investigate fraud or other unlawful activity
• Improve and personalise your experience on our website
• Send marketing communications where you have given consent or where we have a legitimate interest in doing so, with an option to opt out at any time

Where we request your information for a secondary purpose - such as sending promotional emails or newsletters - we will ask for your explicit consent, or provide a clear option to decline.

Withdrawing consent

If you have opted in to marketing communications and change your mind, you may withdraw your consent at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Emailing us at info@macstoreuk.com
• Writing to us at:

FAO: DPO – Mac Store
30 Wall Lane
Nantwich
CW5 5LS
United Kingdom

Withdrawing consent will not affect the lawfulness of any processing carried out prior to your withdrawal.

In certain circumstances, we may share your personal information with third parties for legitimate purposes, as described in this policy. We do not sell your personal data. Circumstances in which we may share your data include:

• Service providers and processors with Shopify, payment processors, logistics and delivery partners, IT providers, and other suppliers who help us operate our Services. These parties process data on our behalf and are bound by data processing agreements.
• Business and marketing partners where you have consented to targeted advertising or personalised marketing. Our partners will handle your data in accordance with their own privacy notices.
• Your instructions when you direct us to share your information, for example to ship a product or through social media integrations.
• Group companies with our affiliates or within our corporate group where necessary.
• Legal and regulatory requirements to comply with applicable law, respond to lawful requests from authorities (including courts, regulators, or law enforcement), enforce our terms of service, or protect the rights of Mac Store, our customers, or others.
• Business transfers in the event of a merger, acquisition, or sale of assets, your data may be transferred to the new business owner. We will notify you in advance where required by law.

Relationship with Shopify

Our Services are hosted by Shopify. Information you submit through our store is transmitted to and processed by Shopify, and may be shared with third parties operating in countries other than where you reside. In these circumstances, Shopify acts as a data controller for their own processing activities and is responsible for handling your rights requests in relation to that processing. You can review Shopify's privacy policy at shopify.com/legal/privacy.

We use third-party providers to deliver certain services, including payment gateways, analytics tools, and marketing platforms. These providers will collect, use, and process your information only as necessary to deliver their service and in accordance with their own privacy policies.

We strongly recommend reviewing the privacy policies of any third-party services you interact with. Some providers may operate in jurisdictions outside the United Kingdom. Where your data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, including the use of UK Standard Contractual Clauses or transfers to countries with an adequacy decision from the UK government.

When you leave our website or are redirected to a third-party site, this Privacy Policy no longer applies.

Links to other sites

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyse site traffic, and deliver relevant content. You can manage your cookie preferences through the cookie banner on our website or your browser settings. For full details, please see our Cookie Policy.

Under the UK GDPR, you have the following rights in relation to your personal data:

• Right of access to request a copy of the personal data we hold about you (a Subject Access Request).
• Right to rectification to request that we correct inaccurate or incomplete personal data.
• Right to erasure to request that we delete your personal data in certain circumstances.
• Right to restrict processing to request that we limit how we use your data in certain circumstances.
• Right to data portability to receive your personal data in a structured, commonly used format and transfer it to another controller.
• Right to object to object to processing based on legitimate interests or for direct marketing purposes. You have an absolute right to object to direct marketing at any time.
• Rights related to automated decision-making not to be subject to solely automated decisions that have a significant effect on you, without human involvement.

To exercise any of these rights, please contact us at info@macstoreuk.com or write to our Data Protection Officer at the address in Section 4. We will respond within one calendar month. We may ask you to verify your identity before fulfilling your request.

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. However, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.

We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. If you suspect a security breach relating to your data, please contact us immediately at info@macstoreuk.com.

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.

Our Services are not directed at children under the age of 18. We do not knowingly collect personal data from individuals under 18 without verifiable parental or guardian consent. If you believe we have inadvertently collected data from an inidividual under 18, please contact us so we can delete it promptly.

By using this website, you confirm that you are at least 18 years of age.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or Services. We will indicate the date the policy was last updated at the top of this page.

For significant changes, we will provide a prominent notice on our website or notify you directly where required. Your continued use of our Services following any update constitutes your acceptance of the revised policy.

If you would like to access, correct, amend, or delete any personal information we hold about you, register a complaint, or request more information, please contact our Privacy Compliance Officer at info@macstoreuk.com or by mail:

Mac Store
30 Wall Lane
Nantwich
CW5 5LS
United Kingdom