Contact Us
Get in touch with our team of Apple experts. We're here to help you find the perfect refurbished Mac, iPhone, or iPad for your needs.
We’re here to help, Reach out to us and our team will get back to you as soon as possible.
30 Wall Lane, Nantwich,
CW5 5LS UK
Frequently
Ask Questions
Find answers to the most common questions about our products, warranty and services.
Call us on 0203 004 9465, email support@macgroupglobal.com, or use the form on this page. Our team is available Monday to Friday, 9am to 5pm.
Our team is available Monday to Friday, 9am to 5pm UK time.
Our head office is at 30 Wall Lane, Nantwich, CW5 5LS, UK.
Contact customer service first to get a returns (RMA) number. You can email support@macgroupglobal.com, call 0203 004 9465, or go to your account, select the order and click Request Return. Returns sent without an RMA number may be rejected.
Contact support with your order number and a description of the fault. We assess the claim and may ask for photos. If we need to inspect the device, we send you a prepaid return label, then repair or replace it, aiming to resolve claims within 5 to 7 business days.
For Sticker Marked Outlet devices, yes. Listing photos are typical examples, so contact us before you order and we can send photos of the specific device.
Email our Business Account Managers at support@macgroupglobal.com. They will discuss what you need and quote accordingly. Orders of 5 or more devices qualify for volume discounts.
