FAQ

We do not offer a repair service for products which have not been procured through ourselves or are not covered under warranty.

We stock a mixture of new, 'New Modified' and refurbished Apple devices. All our items go through a rigorous testing procedure to ensure they work first time, all the time.

In order for our devices to all be Apple-certified reconditioned, we do not offer a part exchange or buy-back option at this time.

Business transactions are dealt with by our dedicated Business Account Managers. You can contact them by emailing sales@macstoreuk.com. They will then make contact with you to discuss your business needs and how we can tender to your requirements accordingly.

All of our products are covered by a warranty provided by ourselves. The warranty level and length vary from product to product but are generally 12 months. Faulty goods will be repaired or replaced with goods equal to or greater in specification as deemed by company management.

Please note that your warranty does not cover the following:

• Software or operating systems
• Damage caused by mishandling, misuse, neglect, negligence, tampering or unauthorised adjustments
• Accidental damage or any damage caused by liquids, fire or any other event outside of our control
• Damage caused by a third party or yourself, including work completed by Apple or Apple authorised third parties
• Damage due to usual wear and tear or the natural ageing of the item
• Cosmetic damage including but not limited to: dents, scratches, chips, cracks or snaps
• Damage caused to any connected devices such as external drives or monitors
• Loss or theft of your item

If your product develops a fault within the warranty period and it cannot be repaired remotely, we will arrange for the collection, repair and return of your item. If your item is beyond repair, a replacement will be issued. This must be in suitable packaging - we cannot be held liable for loss or damage in transit and it is advised you purchase postal insurance.

We endeavour to achieve your expectations first time. On the rare occasion that we don't meet them, you can return your device to us within 30 days of purchase. All returns must be authorised with customer service and an RMA number issued. Any returns sent without approval may be rejected as all returns go to a different address.

You can read more about our returns policy here: macstoreuk.com/returns

We accept debit and credit card payments. Pay directly and securely using your debit or credit card at checkout.

All our items are delivered by courier. Once your order is confirmed, we will endeavour to deliver within the delivery period that applies to the option you have chosen.

Free shipping transit times are next day to the majority of the UK mainland — remote areas can take longer. International shipping times vary depending on location and the delivery service. Free shipping in Europe typically takes 2–5 days and express shipping is next day. Orders outside of Europe typically take 2–7 days.

We are registered for VAT in the UK, Germany and France. When we ship to any of these countries you will receive your order with your local VAT already paid — there will be no additional fees on delivery. If you are VAT-registered in your country you can reclaim the VAT from your next VAT return.