Warranty
We offer a full warranty on all our products. Our standard warranty length is 1 year. Most of our items also
come with an option of an extended 3 year warranty. The warranty covers any and all hardware issues that
develop within the warranty period with the exception of accidental damage, loss or user upgrade and misuse.
In the vast majority of cases we can provide remote assistance and connect to your Mac to diagnose and fix.
If this isn't possible we will collect your item (within the UK and mainland Europe) repair and return the
item to you at no cost. Typically turn around times on repairs are 48-72 hours not including the
transportation time. If you are located outside the UK or mainland Europe we will repair and return your
machine at to cost but you must pay for the product to be sent in to our UK facility.
Delivery
We strive to dispatch all items within 24 working hours of the payment clearing. If for any reason there is
a delay to the dispatch of your item we will contact you. UK
We ship all our items either by UPS or DPD to most geographical area of the UK. This service is fully
trackable and insured. A signature will be required. If nobody is available to sign for your item a advisory
card will be left informing you how to get your item.
We can also offer you enhanced delivery options, from timed weekday delivery to Saturday guaranteed.
European Mainland
UPS Standard or DPD Classic (3 – 5 working days) This option travels by road in Europe. Typically, the
closer you are to the UK the sooner your item will arrive. This service is fully trackable and insured. A
signature is required for your item. If nobody is available to sign for the item the courier will leave an
advisory card explaining the next steps to get you item.
UPS Express or DPD Air (1-2 working days) This option travels by Air in Europe. Depending on your location
from major Airports will determine how long it will take to get to you. This service is fully trackable and
insured. A signature is required for your item. If nobody is available to sign for the item the courier will
leave an advisory card explaining the next steps to get you item. A contact telephone number is required for
this service.
Rest Of the World
UPS Express (2-5 working days) This is an airmail service. This service is fully trackable and insured. A
signature is required for your item. If nobody is available to sign for the item the courier will leave an
advisory card explaining the next steps to get you item. A contact telephone number is required for this
service.
